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Terms and Conditions

Ledford Billiard Supply Terms and Conditions

Welcome to Ledford Billiard Supply. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By purchasing from or accessing our website, you agree to comply with and be bound by the following terms.

1. General Information

Ledford Billiard Supply specializes in custom-made game room furniture and equipment, including shuffleboards, pool tables, arcade furniture, and racing simulators. All products are crafted to order and may require significant lead time for production and delivery.

2. Orders and Customization

  • Custom Orders: All orders for custom products are made according to the customer’s specifications. Once an order is placed, the customer is responsible for ensuring all details are accurate, including size, finish, and other options.
  • Production Process: Once your order enters production (Phase 2), modifications, cancellations, or returns are no longer possible.
  • Lead Time: The typical lead time for custom orders varies based on the complexity of the product and availability of materials. Estimated delivery times will be provided but are not guaranteed.

3. Pricing and Payment

  • Pricing: All prices listed on our website are subject to change without notice. We reserve the right to correct any pricing errors that may occur. Taxes, shipping, and handling fees will be calculated and added to your order during checkout.
  • Payment: We accept major credit cards, debit cards, and approved financing options. Full payment or an agreed-upon deposit is required to begin production of any custom order.
  • Chargebacks: By completing a purchase, you agree that any chargebacks initiated will be contested with this Terms and Conditions document. We reserve the right to pursue legal action to recover funds related to invalid chargebacks.

4. Shipping and Delivery

  • Delivery Timeframes: Shipping and delivery estimates are provided at the time of purchase. Please note that these are estimates and not guaranteed deadlines. Custom products may take longer due to production timelines.
  • Shipping Damage: Customers must inspect all shipments upon delivery. Any damages that occur during shipping must be reported to us within 72 hours of receipt for replacement or repair.
  • Shipping Costs: All shipping costs, including freight and handling, are calculated based on the size and destination of the order and will be provided before completing the purchase.

5. Returns, Cancellations, and Refunds

  • Custom Orders: Once a custom order has entered production (Phase 2), it is non-refundable and non-cancellable. All sales of custom-made products are final, except in cases of shipping damage or product defects, as outlined in our Return Policy.
  • Non-Custom Orders: Non-custom products may be returned within 30 days if they are unused and in original condition, subject to a 15% restocking fee. Return shipping costs are the responsibility of the customer.
  • Defective Items: If an item arrives defective, customers must notify us within 10 days of delivery. Ledford Billiard Supply will repair or replace the defective item at no additional cost upon review and approval of the claim.

6. Warranties

  • Product Warranty: Ledford Billiard Supply warrants its products against manufacturing defects for a period of one year from the date of delivery. This warranty applies to normal use and does not cover damages caused by misuse, negligence, or modifications.
  • Warranty Claims: Any warranty claims must be submitted in writing with photos of the defect for evaluation. We reserve the right to repair or replace the item at our discretion.

7. Intellectual Property

  • Ownership: All content on the Ledford Billiard Supply website, including text, images, graphics, and product descriptions, is the intellectual property of Ledford Billiard Supply or its content suppliers. You may not use or reproduce any content without our written permission.
  • Trademarks: The Ledford Billiard Supply logo and all product names and services are trademarks of Ledford Billiard Supply. Unauthorized use is strictly prohibited.

8. Limitation of Liability

  • No Liability for Delays: Ledford Billiard Supply is not liable for delays in production or delivery due to events beyond our control, including but not limited to supplier issues, shipping delays, or force majeure events.
  • Damages: In no event shall Ledford Billiard Supply be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

9. Customer Responsibilities

  • Accurate Information: It is the customer’s responsibility to provide accurate information when placing an order. We are not responsible for incorrect orders due to inaccurate information provided by the customer.
  • Installation: Proper installation of game room furniture is the responsibility of the customer unless Ledford Billiard Supply installation services are explicitly requested and paid for. Damage caused during self-installation is not covered by warranty.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina. Any disputes arising under these Terms shall be resolved in the courts located within South Carolina.

11. Amendments

Ledford Billiard Supply reserves the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the site and services constitutes acceptance of any modifications.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us via: